Feature Codes
Feature codes are short codes — usually starting with * — that you dial to trigger a feature. They're the shortcuts of the phone world. Below are the common ones; your admin can change or disable any of them, so treat this as the typical defaults.
Not sure of a code?
Codes are configurable, so if one below doesn't do what you expect, check with your administrator — they can show you your system's exact codes.
Common codes
| Code | Feature | What it does |
|---|---|---|
| *1 | Record call | Start/stop recording the call you're on. |
| *8 | Call pickup | Answer a ringing phone in your pickup group. See Call Pickup. |
| *97 | My voicemail | Check your own messages from your phone. |
| *72 / *90 / *92 | Call forwarding | Forward always / on busy / on no-answer. |
| *68 | Call park | Park the current call in a slot to pick up elsewhere. |
| *46 / *47 | Queue login / logout | For agents — join or leave your call queue. |
| DND key | Do Not Disturb | Silence your phone. See Do Not Disturb. |
Transfer & park in practice
- Blind transfer — press Transfer, dial the extension, hang up. The call goes straight there.
- Attended transfer — press Transfer, dial, wait to speak to your colleague, then complete the transfer.
- Park — park a call in a numbered slot, then anyone can pick it up from another phone by dialling that slot. Handy for "there's a call for you on line 2."