Ring Groups
A ring group makes several phones ring for a single call, so the first available person answers. Perfect for a sales team, a support desk, or "ring everyone at the front counter."
Ring strategies
Ring all
Every phone in the group rings at once; the first to pick up wins and the rest stop.
Sequential (hunt)
Phones ring one after another in order until someone answers — good for tiered escalation.
Creating a group
- Create a ring group and add the member extensions.
- Choose ring-all or sequential, and how long to ring.
- Set a fallback — where the call goes if nobody answers (usually voicemail or a queue).
- Point an inbound route at the group, or dial it internally.
First-answer-wins
The moment one member answers, VoicerOnePBX connects that call and cancels the ringing on the others — no double-answers, no awkward "did you get that?"
Ring group or queue?
A ring group is simple and immediate — good for small teams. When you need callers to wait in line with hold music and see-who's-longest-waiting fairness, use a call queue instead.